Cell phone subscribers with Yucca Wireless have been experiencing frequent dropped calls over the past two weeks, especially near the east and south side of town, a dilemma yucca officials partially attribute to the implementation a new, more high-tech system.
Officials there say the problem — cell phones losing connections during customer conversations — is on the down slope and should be completely fixed by the end of next week.
“We think we have located a lot of the trouble, and we’re currently putting in some new equipment for a system retune and theoretically that’s going to solve all of our problems,” said Leon Nall, the Yucca Wireless manager.
“With some of the things that are going on with the new system this was just an unexpected problem that has hit us.”
The new system, called the Global Systems Mobile (GSM), will improve broadband services, increase customer access and availability and in the future allow for international calls, said Jay Gurley, the director of communications with Plateau Wireless, the Clovis-based agent for Yucca.
Gurley noted the implementation of the GSM has affected normal cell-phone service in certain areas in Portales.
“We think that all of those issues have been resolved, if not they will be very quickly,” Gurley said.
Nall noted customers in certain areas of Portales, particularly the southeastern areas, are experiencing the brunt of the problems. He said he could not estimate how many callers have been affected, but noted that many cell phone owners haven’t experienced any problems.
If the customers are losing connections frequently in a particular location, Nall advises they write down the exact location and time the disconnections occur and report the problem to Yucca officials.
“If they’re frequently having problems if they will for sure log where they are located and the time of the call and let us know that helps,” Nall said. “But as far as I’m concerned I think we’ve kind of located the problem. So we’re just writing those troubles down right now and waiting on the fix to see if it solves it.”