Name: Raenell Walker
Job: Customer service representative at Kenny Reed Insurance
Background: Walker was raised and graduated in Portales, after which she studied business at Eastern New Mexico University.
Time on job: Five years
What does your job entail? When customers come in and are looking for a quote, I input and use their information to figure out what best suits their needs for insurance.
What is a typical day like for you? We have a lot of people that pay their bills, so we do quite a bit of accounts receivable. I also call and question customers about billing and do a lot of research regarding this. Assisting Mr. Reed look up information for a particular customer is another aspect of my day, also processing policies that come through