Youngsters put 113 animals up for sale at livestock show

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Kevin Wilson Somewhere at the Curry County Fair, a food court customer might have noted some sticker shock when they paid $8 for that once-a-year turkey leg. But as far as invoices go, the food court has nothing on the act of charity and support for youth agriculture that goes on a five-minute walk west […]

Customer rapport key to sales

Karl Terry Everybody loves a bargain — maybe even more so in these tight economic times. That could also explain the popularity of the shows “Pawn Stars” and “American Pickers” on History Channel. We would all like to think we’re wheelers and dealers but when it comes to our own hard-earned money on the table […]

McGee: I’m OK with going global

We might as well get used to customer service centers from the other side of the planet. I have this feeling we’re going to being dealing with them for more and more stuff. You’re familiar with what I’m talking about, right? Something goes on the fritz with some modern day electronic doomaflatchit, you call customer […]

‘Blowing up’ happens to everyone

Grant McGee Have you ever had enough on the job? Blown up at a customer? Lately folks have been talking about this since that airline attendant cussed out passengers, then slid down an emergency chute into his 15 minutes of fame, two brewskis in hand. I blew up at a customer once upon a time, […]

It’s their job: Nede Jimenez

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First Community Bank Customer Service Representative Nede Jimenez opens and closes accounts and helps customers with their banking problems. She has worked at the bank for just more than a year and said her favorite part of the job is helping people and finding solutions.

Press release: Xcel Energy, customer groups reach agreement on New Mexico base rate increase

ROSWELL – Xcel Energy’s Southwestern Public Service Company (SPS) has reached an agreement with New Mexico customer groups to increase base rates, a measure driven in large part by the costs of new power generation and the increases in the cost of doing business. SPS has submitted the agreement to the New Mexico Public Regulation […]

Hunters’ deadline nears

PNT Staff Report The Department of Game and Fish is reminding hunters to obtain a free customer identification number — new this year — before applying for hunting licenses or permits in annual drawings. The numbers must be obtained before an April 8 application deadline for 2009-2010 hunts. Hunters can obtain customer identification numbers and […]

It’s their job: Raenell Walker

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Name: Raenell Walker Job: Customer service representative at Kenny Reed Insurance Background: Walker was raised and graduated in Portales, after which she studied business at Eastern New Mexico University. Time on job: Five years What does your job entail? When customers come in and are looking for a quote, I input and use their information […]

Xcel seeks to increase rates

Freedom New Mexico Xcel Energy wants to raise electric rates 5.1 percent in New Mexico, a move the utility says would increase the average customer’s bill about $9 a month. Xcel filed its rate request Thursday with the state Public Regulation Commission, according to company spokesman Wes Reeves. Reeves said if approved, the increase would […]

It’s their job: Nicole Tivis

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Name: Nicole Tivis Job: Customer service clerk at A & S Microworks Background: Tivis, though originally from Portales, attended a number of different schools because her family moved frequently when she was a child. She graduated from Valentine High School in Texas. Time on job: Six years. What does your job entail? Everything from working […]

November 8, 1996

• Adrianna Acosta was selected as the winner of the 11th annual “Cutest Baby” contest. • For $34.95, a customer could purchase a complete Thanksgiving dinner from IGA. • Ransom, Larger Than Life, and D3 The Mighty Ducks, were playing at the Tower Twin.

Insurance agency changes hands

BY Casey Peacock: PNT Staff Writer With the retirement of Don Hammons, Danny Paxton has taken the reins and ownership of the insurance agency located on South Avenue D. Residing in Dallas, Paxton who has family in the area, came home for a visit. In a conversation with his mom, she suggested that he sell […]

Water rates increasing up to 13 percent

Freedom Newspapers Clovis customers of New Mexico American Water will pay up to 13 percent more for water, according to a New Mexico Public Regulation Commission spokesman. The PRC on Tuesday OK’d the rate increase, pending a final staff review of certain cost adjustments by New Mexico American Water, the PRC’s John Arnold said. New […]

Customer service providers not always helpful

By Kevin Wilson: Freedom Newspapers I could write a whole column on the times people have ended a conversation by telling me, “You’re mean.” But I will prove I’m too nice. A few weeks ago, I got a call on my cell phone with the ID identified as “private.” I answered, asked who it was, […]

Call center plans to add 80 jobs

Jean Verlich: Freedom Newspapers SEI-CCS LLC plans to add up to 80 jobs by the end of the year to its Clovis bilingual customer care center, nearly tripling the number of employees, according to a company spokesperson. The company received $282,108 in state Job Training Incentive Awards to create 71 of the jobs, according to […]

All in a day’s work

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By William P. Thompson: PNT Staff Writer Portales waitress Ruby Burden began her serving career at Jimmy’s Cafe 36 year’s ago. She hasn’t skipped a beat, going to work for the Donut Hut, Nell’s Cafe and then Judy’s Cafe before becoming one of the first employees of the Wagon Wheel Cafe in 1986. Wagon Wheel […]

Fixing it right

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By William P. Thompson Doug’s Garage in Portales has been operating since the early 1980’s without offering customers flashy deals or promises to attract the customer. The shop operates in a simple, straight-forward manner. The auto shop’s owner, Doug Frank, said most of the time he tells the customers, many of them regulars, to leave […]

Call center opens in Clovis

Freedom Newspapers The SEI call center in the works since May opened Monday with eight technicians and two supervisors, according to company officials. Located in the former ClientLogic Building on Seventh Street, the technology-based Customer Care Service, or computer help desk, supports inbound customer requests related to technical issues with computer hardware and software. Susan […]

Illinois company leases ClientLogic building

By David Irvin: Freedom Newspapers An Illinois-based customer service company signed a lease Wednesday to rent the old ClientLogic building. The company, SEI, is immediately looking to hire bilingual employees from the area for customer support positions, according to a press release from the Clovis Industrial Development Corp. In all, the call center is expected […]

Boot shop to have celebration

By Emilie Hornak: PNT Correspondent Joe’s Boot Shop has redefined the meaning of customer appreciation over the years with its annual July 4th Great Tent Event. You don’t even have to be a customer to appreciate it. Store patrons can expect live music and free drinks as the Western apparel and supplies store on Mabry […]