November 8, 1996

• Adrianna Acosta was selected as the winner of the 11th annual “Cutest Baby” contest. • For $34.95, a customer could purchase a complete Thanksgiving dinner from IGA. • Ransom, Larger Than Life, and D3 The Mighty Ducks, were playing at the Tower Twin.

Insurance agency changes hands

BY Casey Peacock: PNT Staff Writer With the retirement of Don Hammons, Danny Paxton has taken the reins and ownership of the insurance agency located on South Avenue D. Residing in Dallas, Paxton who has family in the area, came home for a visit. In a conversation with his mom, she suggested that he sell […]

Water rates increasing up to 13 percent

Freedom Newspapers Clovis customers of New Mexico American Water will pay up to 13 percent more for water, according to a New Mexico Public Regulation Commission spokesman. The PRC on Tuesday OK’d the rate increase, pending a final staff review of certain cost adjustments by New Mexico American Water, the PRC’s John Arnold said. New […]

Customer service providers not always helpful

By Kevin Wilson: Freedom Newspapers I could write a whole column on the times people have ended a conversation by telling me, “You’re mean.” But I will prove I’m too nice. A few weeks ago, I got a call on my cell phone with the ID identified as “private.” I answered, asked who it was, […]

Call center plans to add 80 jobs

Jean Verlich: Freedom Newspapers SEI-CCS LLC plans to add up to 80 jobs by the end of the year to its Clovis bilingual customer care center, nearly tripling the number of employees, according to a company spokesperson. The company received $282,108 in state Job Training Incentive Awards to create 71 of the jobs, according to […]

All in a day’s work

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By William P. Thompson: PNT Staff Writer Portales waitress Ruby Burden began her serving career at Jimmy’s Cafe 36 year’s ago. She hasn’t skipped a beat, going to work for the Donut Hut, Nell’s Cafe and then Judy’s Cafe before becoming one of the first employees of the Wagon Wheel Cafe in 1986. Wagon Wheel […]

Fixing it right

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By William P. Thompson Doug’s Garage in Portales has been operating since the early 1980’s without offering customers flashy deals or promises to attract the customer. The shop operates in a simple, straight-forward manner. The auto shop’s owner, Doug Frank, said most of the time he tells the customers, many of them regulars, to leave […]

Call center opens in Clovis

Freedom Newspapers The SEI call center in the works since May opened Monday with eight technicians and two supervisors, according to company officials. Located in the former ClientLogic Building on Seventh Street, the technology-based Customer Care Service, or computer help desk, supports inbound customer requests related to technical issues with computer hardware and software. Susan […]

Illinois company leases ClientLogic building

By David Irvin: Freedom Newspapers An Illinois-based customer service company signed a lease Wednesday to rent the old ClientLogic building. The company, SEI, is immediately looking to hire bilingual employees from the area for customer support positions, according to a press release from the Clovis Industrial Development Corp. In all, the call center is expected […]

Boot shop to have celebration

By Emilie Hornak: PNT Correspondent Joe’s Boot Shop has redefined the meaning of customer appreciation over the years with its annual July 4th Great Tent Event. You don’t even have to be a customer to appreciate it. Store patrons can expect live music and free drinks as the Western apparel and supplies store on Mabry […]